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Frequently Asked Questions

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General Questions

Yes! Underfloor heating systems use low temperature water rather than traditional heating  systems, such as radiators, which use high temperature water. As a result there is less  demand from the boiler meaning lower running costs. Typically you can expect to save  around 25-30% when installing a well desgned underfloor heating system versus a radiator  system.  

When paired with a renewable heating source, such as an air source or ground source  heat pump, the savings can be further increased. Talk to us for more information about  renewable heating options.  

This is dependent on a number of factors such as the age of your property, the type of  system required and the time the installation will take. For that reason it’s very difficult to  quote “ball park” figures or approximate prices per square metre. To get a bespoke  proposal and quotation for your project please request your free quote here or email  info@cozia.co.uk  

It is almost impossible for underfloor heating pipes to leak provided they have been  correctly installed and pressure tested by the installer prior to the floor being screeded or  covered. Any faults or issues with the pipe will be detected during a pressure test. Once  the pipe is embedded into the screed floor it is tested and guaranteed to work for many  years. Our pipes come with insurance backed warranties and replacement guarantees for  additional peace of mind. 

Yes. There are underfloor heating systems available for almost all applications and  property types regardless of age. We advise you to speak to one of our technical sales  team members who will offer guidance and advice on the most suitable system for your  project. 

A competent DIY’er can install the underfloor heating pipework. However, to ensure the  best quality installation and future performance of the system we recommend using an  experienced underfloor heating installer. All Cozia installers have been approved for the  quality of their installations over a period of time. 

If you do choose to install the UFH pipework yourself please be aware that all connections  to and from the primary heat source (heat pump/boiler) must be carried out by a qualified  plumbing and heating engineer and the electrical wiring elements of the system must also  only be installed and connected by a qualified electrician.  

Absolutely! Cozia has suitable systems for almost all applications including new and  existing buildings. Our team will work with you to suggest the most suitable system for  your project based on the requirements of the building. 

Cozia underfloor heating systems are supplied with a 5 year warranty for all electrical  components (thermostats, wiring centres and actuators), 2 year warranty against  manifolds and circulation pumps and a 10 year insurance backed warranty against the  pipe.

Technical Questions

ost typical floor coverings are suitable for use with underfloor heating. The best  conductors of the heat from the underfloor heating are typically stone and ceramic tiles.  Timber and laminate floor coverings are also very popular. It is also possible to use carpet  with underfloor heating but it is recommended that the combined tog value for the carpet  and underlay does not exceed 2.5. Anything above this may impact on the amount of heat  that is emitted.  

Absolutely. It is quite common to see underfloor heating installed on the ground floor with  radiators installed on the first floor. However, with the reduction in cost in recent years and  the many benefits of installing underfloor heating it is becoming increasingly popular to  install it throughout where possible.  

Where homeowners are extending an existing property it is possible to install underfloor  heating alongside an existing heating system. For example the existing property may have  radiators as the primary heat source. However, underfloor heating can be installed in the  new extension and controlled separately using it’s own thermostat so the two systems do  not conflict with one another.  

There are many benefits to be gained from installing underfloor heating instead of  radiators. As underfloor heating operates at temperatures of around 35°C-50°C versus a  radiator system operating at 70°C-80°C the amount of energy is far less resulting in lower  running costs. A correctly designed underfloor heating system system in a fully insulated  property can save up to 40% on running costs. Other benefits including greater comfort  due to the radiant nature of the heat and the freedom to layout and decorate rooms without  the need to consider radiators consuming wall space.  

As standard, all Cozia underfloor heating systems are supplied with programmable  thermostats giving you the maximum amount of control possible over your system. A  programmable thermostat allows you to set up multiple programs per day based on your  individual lifestyle and requirements. Furthermore, our thermostats are Smart-capable  meaning you can control your heating from a smartphone/tablet from anywhere at any time  simply by downloading our free app. 

The answer to this question depends on which type of UFH system you have installed. A  new build with a pipe in screed system takes anywhere up to 2 hours to heat up fully from  cold. However, retrofit systems using low profile panels are quicker to respond and should  take no more than an hour to get fully up to temperature. All systems will heat up quicker  once the heating is up and running as floors retain some heat from the previous heat  cycle. In colder seasons the heating system will be on more regularly and therefore will  heat up more quickly each time the thermostat calls for heat. 

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